vgd99 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how vgd99 ("Platform", "we", "us", "our"), operated at vgd99.app, collects, uses, stores, and discloses personal information when you register for, access, or use the vgd99 online casino and sports betting platform. By using vgd99, you acknowledge that you have read and understood this Policy and consent to the processing of your personal information as described herein.

This Policy applies to all users of the vgd99 platform regardless of the device or method used to access the service. It covers information collected through the website at vgd99.app, through our customer support channels, and through any other direct communication between you and vgd99. Please read this Policy carefully. If you have questions about how we handle your data, please contact us using the details provided in Section 12.

1. Information We Collect

vgd99 collects personal information in three ways: information you provide directly when registering and using the platform, information collected automatically through your use of the service, and information obtained from third parties where permitted by law. The categories of personal information we collect include:

• Identity and contact information: full name, date of birth, residential address, email address, and mobile phone number (used for account registration and verification).
• Financial information: deposit and withdrawal transaction records, payment method identifiers (mobile wallet account numbers associated with bKash, Nagad, Rocket, or Upay), and transaction timestamps. Full payment credentials are not stored by vgd99 — these are processed by the respective payment providers.
• Account activity data: game session history, bet amounts, win/loss records, bonus usage, login timestamps, session duration, and account balance history.
• Technical and device information: IP address, device type, operating system, browser type and version, screen resolution, and approximate geographic location derived from the IP address.
• Communication records: support chat transcripts, email correspondence, and any other written communications you send to vgd99. These records are retained to ensure quality, resolve disputes, and maintain a record of commitments made.

We collect only the information that is necessary for the purposes described in this Policy. We do not collect sensitive personal categories such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required to do so by a specific legal obligation.

3. Legal Basis for Processing

vgd99 processes your personal information on the following legal grounds:

• Contractual necessity: processing your registration data, account information, and payment records is necessary to fulfil the contractual relationship established when you create a vgd99 account and agree to the Terms and Conditions.
• Legal obligation: processing for KYC verification, anti-money laundering checks, fraud investigation, and responding to lawful authority requests is required by applicable law.
• Legitimate interests: processing for platform security, fraud prevention, responsible gaming monitoring, and service improvement is carried out on the basis of vgd99's legitimate interest in operating a safe and reliable platform.
• Consent: where vgd99 relies on your consent to process personal information (for example, for optional promotional communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

5. Sharing Your Information

vgd99 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your personal information with the following categories of recipient, strictly on a need-to-know basis:

• Payment service providers: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum information necessary to process your deposit and withdrawal requests. These providers are bound by their own privacy and security obligations.
• Technology and service vendors: third-party providers of game software (such as Pragmatic Play, Evolution Gaming, and similar studios), platform infrastructure, analytics, and fraud detection tools may process limited technical and account-level data as part of delivering their services. All such vendors are subject to contractual data processing obligations.
• Regulatory and law enforcement authorities: where required by law or in response to a valid legal order, vgd99 may disclose your personal information to relevant government bodies, financial intelligence units, or law enforcement agencies.
• Business succession: in the event of a merger, acquisition, or sale of all or part of vgd99's business assets, personal data held by vgd99 may be transferred to the successor entity, subject to equivalent privacy protections being maintained.

vgd99 requires all third parties with whom personal data is shared to maintain appropriate technical and organisational measures to protect that data, and to use it only for the specific purpose for which it was shared.

7. Data Retention

vgd99 retains your personal information for as long as your account is active and for as long as required to fulfil the purposes described in this Policy. The following retention periods apply as minimum standards: account registration and identity data is retained for the lifetime of the account and for a period of five years following account closure; financial transaction records are retained for a minimum of five years from the date of each transaction; support and communication records are retained for three years from the date of the last interaction; and technical log data (IP addresses, session logs) is retained for a maximum of twelve months.

Where vgd99 is required by law to retain personal data beyond these periods — for example, in connection with a pending legal investigation, regulatory audit, or unresolved dispute — the relevant data will be retained until the legal obligation is satisfied.

9. Data Security

vgd99 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict internal access to personal data on a strict need-to-know basis, server-side session management to prevent session hijacking, and regular security assessments of our platform infrastructure.

While vgd99 takes all reasonable precautions to secure your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that you access the platform from a secure device. If you suspect that your account has been compromised, please contact support immediately.

11. Changes to This Privacy Policy

vgd99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we may notify registered users via their account contact details. Your continued use of vgd99 following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.